Chambers researchers investigate lawyers and law firms in hundreds of legal markets around the world. They do this by interviewing key lawyers and clients. (In addition, they assess the data on the work done – deals, cases, etc) The most important part of our research is feedback from clients.
Why client interviews?
Client interviews tell us whether lawyers truly provide the service clients want. We ask about technical ability, commerciality, client service, industry knowledge, efficiency and value for money – the main qualities that clients value.
How we choose clients to interview
We've been researching the legal profession for over 20 years and have accumulated a vast database of law firms' clients.
How long do the interviews last?
Most interviews last approximately ten minutes, some longer, some shorter. We recognise that clients are busy and that we need to keep the interview as short as possible.
Any comments clients make remain completely anonymous. Comments are never attributed to individuals or organisations and we take great care to ensure that no detail is published which would identify the interviewee. The example below illustrates how quotes (in italics) are presented in our editorial.
If you have any queries that have not been answered here, please feel free to contact the Editor in Chief, Rieta Ghosh.